When you can request a refund
- You received a damaged, defective or incorrect item.
- An order was paid for but could not be fulfilled within 14 business days.
- You cancelled an order before it shipped.
When refunds are not available
- Items returned without prior approval.
- Items showing signs of use, missing pages, or with damage caused after delivery.
- Gift vouchers and digital downloads, unless required by law.
How to request a refund
- Email hello@iphbooks.com within 7 days of delivery with your order number and photos (for damage cases).
- Our team will reply within 2 business days with a return shipping label or next steps.
- Once we receive and inspect the returned item, your refund is issued to the original payment method.
Refund timelines
Refunds are processed within 3 business days of approval. Depending on your bank, the amount may take an additional 5–7 business days to reflect on your statement.
Exchanges
We're happy to exchange a damaged or incorrect item for the same title, subject to availability. Reach out within 7 days of delivery and we'll arrange a free pick-up.